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BEAM + MERGE

We're excited to announce that we're now part of MERGE. This coming together will bring our clients and prospects increased depth and breadth in key technology and creative service areas. We can't wait to make ever-simpler and more rewarding customer experiences with our new partners.

OPEN JOBS

Are you a genius marketing strategist, designer, technologist, writer or project manager? Do you hate wasting time and brain cells on bad brand interactions? Are you powerless to stop yourself from thinking about how common daily experiences could be made more frictionless, fantastic or effective? Excellent. You’re our kind of gal/guy/weirdo/candidate.


Strategy Intern

MERGE Boston is looking for a motivated strategy intern whose interests lie at the intersection of human behavior, experience design, and digital technology—someone who takes note of their own experiences, is intensely curious about what goes into creating great solutions for others and is actively seeking an immersive experience to level up their skills.

(This internship takes place between September and December, 2019, with the option to continue depending on agency needs and candidate performance. The intern will be required to work on site in the MERGE Boston office. We are not accepting remote internship applications at this time.)

Our Dream Intern: Could this be you?

Ideally, you’re a senior student with at least three years under your belt, a recent graduate, or driven young professional who wants to gain experience in the strategy, research, and measurement aspects of bringing great experiences to life for people and businesses.

You have interest in and some experience with different methods for evaluating various types of problems; from generative research that helps identify opportunities to address, to evaluative research that highlights experience gaps and/or gauges problem-solution fit.

You’re interested in technology, but more for the experiences it enables than the tech itself. You’re often trialing new products and service to get a feel for what’s possible and thoughts on interesting new comparables.

You’re curious about how smart work gets produced, and while research and strategy will be your focus for this engagement, you’re excited about rolling up your sleeves to work with technology, analytics, and creative partners, along with clients and their customers.

And finally, you crave an organization where your contributions will make an impact; a team culture that is passionate, values diversity of perspectives and experiences, encourages continuous learning and feedback, and is committed to delivering unique, impactful, customer-first experiences that make a difference to our clients, and in our industry.

Responsibilities:

As you’ll be working alongside staff members to tackle client problems, your work in experience research and strategy could be applied to multiple topic areas, such as the design of web sites, apps, and consumer products; brand marketing and customer acquisition programs; or, even, general business planning and process improvement.

Research

  • Work with a team to identify fresh opportunity areas that are meaningful to users and hold value for a business.
  • Conduct heuristic evaluations and competitive reviews to inform messaging, positioning, and inspire new ideas
  • Contribute to the crafting of personas that cogently bring to life the needs, behaviors and motivations of the people we design for.

Strategy (CX, Product, Marketing)

  • Help define the problem to be solved and anchor potential solutions using insights illustrated via design and research artifact such as customer journeys, experience maps and concept models.
  • Partner with creative, analytics, technology and client account leads to build on your recommendations for a cohesive and integrated approach.

General Planning, Coordination, Process Management

  • Assist in the planning, conducting and analysis of primary research through interviews, surveys, workshops, and co-design sessions.
  • Support regular project team retrospectives to highlight opportunities to improve how various teams (ours and clients) work together.
  • Research and evaluate tools as part of internal process improvement and delivery of digital transformation projects.

Internship Project

Over the course of your internship, you’ll be assigned to at least one client-facing project. You’ll be expected to deliver a presentation to the strategy team of any topic of your choosing before your internship term ends.

Desired Skills & Qualifications:

They can demonstrate…

  • Success at past internships or relevant work projects
  • Proficiency in Microsoft Office suite and/or Adobe Creative Suite
  • Research skills (from planning to execution) via work, academic, or hobby projects
  • Exceptionally strong writing and verbal communication skills

Their teams and managers would describe them as…

  • Eager / hungry to learn
  • Self-driven with a strong work ethic
  • Intellectually curious, creative, adaptable
  • Self-aware i.e. understands their strengths & growth areas intimately

Their natural work style reflects…

  • A collaborative approach to working
  • Openness to feedback and instruction
  • Strong organizational skills and attention to detail
  • Some UX design experience is helpful but not mandatory (wireframing or prototypes), as this is not a UI or visual design internship.

TO APPLY:

Please upload your resume, submit a cover letter and examples of work that could include:

  • Heuristic evaluations of mobile app or other software tools
  • Process audits and service blueprints
  • Content evaluation of websites
  • Customer Journey Maps
  • Personas & Customer Segments (with related Jobs to be Done)
  • Findings report from generative research and/or usability testing
  • User Flows and/or Functional Specifications

MERGE embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.


Strategy Director, User Experience

Overview:
We’re looking for a strategy lead who relishes understanding what makes people tick and converting those observations into effective solutions that help to measurably build a client’s business. You’re well versed in a host of methods for evaluating various types of problems, from generative research that identifies early-stage opportunity areas, to evaluative research to gauge the extent to which a potential solution fits the bill. You know how and when to rely on quantitative tools to build out the picture or optimize the experience. You’re just as eager to roll up your sleeves with tech and creative partners, as you are to host a co-workshop with customers and clients. While you can express your thoughts visually, you’re at your best partnering with others who take those ideas and run with them.

You crave an organization where your contributions will make a strong impact, and an environment where you’re encouraged to share all you’ve learned both with direct reports and an extended team. You want it all wrapped up in a culture that is passionate and insanely committed to bringing new products to life and creating awesome cross-channel experiences.

Primary responsibilities:

  • Identify fresh opportunity areas that are meaningful to customers and hold value for business. This includes putting sharper focus around a problem hypothesized by the client or agency team, as well as identifying whitespace opportunities.
  • Collaborate with clients to unpack key assumptions, understand the business issues at play, and consult on how customer experience solutions could be used to address them.
  • Having defined the problem/opportunity to be addressed, select the appropriate methods to unpack it, whether they be generative, descriptive or evaluative approaches. Plan, manage, and field research with the support of junior strategists.
  • Lead the analysis of research findings in a collaborative manner that engages and inspires the core team (strategists, designers, technologists…) and client partners.
  • Bring to life the needs, behaviors and motivations of the people for whom we design. Elucidate the problem to be solved and provide insights into potential solutions through CX design artifacts (e.g. personas, customer journeys, experience maps, concept models).
  • Partner with designers and technologists and clients to build on your recommendations for a cohesive and integrated approach.
  • Play an active role in new business initiatives, representing customer experience strategy in pitches and leading discussions about strategic approaches and recommended staffing.
  • Provide up-to-date thought leadership in customer experience issues, industry trends, and emerging platforms.
  • Manage and mentor junior team members and outside partners.

Qualifications & Skills Requirements:

  • 7-10 years in a related role such as strategic planning, experience design, service design, and/or product development.
    2+ years experience managing, leading or mentoring designers/strategists.
  • Demonstrated ability to garner a deep understanding of the target users’ needs, tasks, motivations and goals, and to articulate CX concepts through scenarios and visualizations. Champion the needs of the people we’re designing for, advocate for simple, compelling solutions.
  • Depth of experience with primary research methods including in-person interviews, contextual inquiry, as well as projective techniques, co-design sessions and workshops.
  • Experience with planning, designing and managing quantitative studies using web analytics and online evaluation tools (such as Optimizely, Treejack, Opinion Lab, etc.).
  • Working understanding of digital channels such as online advertising, websites, apps, and social media.
  • Familiarity with brand strategy & architecture, marketing frameworks and positioning.
  • Ability to craft measurement plans that tie back to key business outcomes and identify actionable steps for continued improvement.
  • Ability to outline the strategic approach for a given client/assignment, including the methods and staffing required.
  • Impeccable writing and communication skills, including strong presentation skills and a knack for connecting effectively both verbally and through visuals.
  • Track record of partnering with internal teams as well as client partners.
  • Self-driven work ethic, intellectual curiosity and creativity.
  • A collaborative cross-functional work style. Demonstrated ability to build relationships and add to a team culture that’s committed to on-going learning and improvement.
  • Strong organization skills and attention to detail.

Sample deliverables:

  • Design personas, customer journeys, concept models and experience maps.
  • Primary research plans, findings and recommendations, as well as related materials (e.g. quant survey development, recruitment screener, discussion guides, journals, diaries).
  • Customer experience roadmaps and strategy recommendations.
  • Measurement strategies, learning plans and program evaluations.
  • Competitive assessments & analyses.
  • Scopes of work and staffing plans.

Job Type: Full-time


Art Director

We’re looking for an art director with the ability to think conceptually and execute beautiful and unique digital experiences, communications and product interfaces. A portfolio of thoughtful and gorgeous work is a must. Ability to collaborate with writers, designers and developers also key. To us, experience is great but quality is far more important. Send us your stuff, blow our minds and we’ll talk about how you can move our business ahead while we take your career to the next level.  

Why BEAM?

  • We are in love with the idea of reinventing marketing.
  • We are idea machines.
  • We are craftswomen and craftsmen.
  • We communicate.
  • We respect each other.
  • We offer no problems without solutions.
  • We know that fun and rest are good.

What You’ll Do:

  • Create consistently innovative visual solutions that meet business and user needs
  • Visualize, design and conceptualize user experiences
  • Develop and frame creative concepts in line with creative briefs
  • Extend existing visual systems/brand guidelines across all mediums with moderate design changes
  • Provide quality assurance on creative deliverables
  • Participate in and contribute to the new business activities of the agency, as assigned.
  • Develop creative team’s culture and quality standards
  • Directly contribute to project design and development of creative
  • Stay aware of, and be able to provide examples of, relevant trends in the marketplace

What You Bring:

  • 5+ years of design experience (preferably at an agency)
  • Thorough understanding of creative process, color theory and typography as well as interactive, digital design and video storytelling
  • Work with senior management to brainstorm, design and strategize the fulfillment of marketing executions
  • Strong information seeking skills and a penchant for resourcefulness
  • Tremendous attention to detail, and extraordinary time-management skills (we’re not micro managers)
  • Fluent in Photoshop, Illustrator, InDesign, Acrobat on Mac
  • Strong communication skills (you’re an open communicator with confidence expressing your feelings and opinions)

About BEAM

Three words that matter a lot to us. These words describe what we think your brand should be. They also describe what we try to be every day at BEAM, in our interactions with our clients and each other:

FRICTIONLESS: Because people are busy. And being easier and faster to deal with is a competitive advantage that’s never been more important.

FANTASTIC: Because finding the right moments to be memorably useful, innovative or super-fun is what makes people notice and care.

EFFECTIVE: Because knowing what’s working and why is essential. And so is having clear ideas for how to make things work even better.

We’re a motley band of strategists, managers, designers, writers, architects, developers, and data analysts. We can’t stand office politics and administrative codswallop. We just like to focus on the daily challenge of living up to the three simple words listed above. Why? Because we’re all humans and we want our interactions with brands to be way more efficient, more useful and fun.

We’re also pretty competitive and fight hard to help the individuals we work with win. We want them to be heroes for innovating and making experiences that get talked about. For moving the needle like nobody else in their organization. Because when this happens, we win too. Not much more to it than that.


UX Designer

We’re looking for a super-smart user experience designer with a passion for product design and multi-touch, cross-channel experience design. Someone who knows how to collaborate with UX strategy, tech and visual design leads in the exploration and creation of frictionless, fantastic and effective experiences.

Responsibilities:

  • Sketch and wireframe digital experiences
  • Document and annotate wireframes
  • Create personas, journeys, user flows and sitemaps for Fidelity, MINI and MFS
  • Build interactive prototypes using tools like Axure and InVision
  • Support our Experience Strategy group by participating in user testing, generative research and design sprints

Nice to Have:

  • Degree in HCI, Human Factors, Sociology or Graphic Design
  • Familiarity with Design Thinking
  • Experience designing across devices and platforms
  • An understanding of social platforms and best practices to engage with users
  • Digital agency experience
  • A curious mind

About BEAM

Three words that matter a lot to us. These words describe what we think your brand should be. They also describe what we try to be every day at BEAM, in our interactions with our clients and each other:

FRICTIONLESS: Because people are busy. And being easier and faster to deal with is a competitive advantage that’s never been more important.

FANTASTIC: Because finding the right moments to be memorably useful, innovative or super-fun is what makes people notice and care.

EFFECTIVE: Because knowing what’s working and why is essential. And so is having clear ideas for how to make things work even better.

We’re a motley band of strategists, managers, designers, writers, architects, developers, and data analysts. We can’t stand office politics and administrative codswallop. We just like to focus on the daily challenge of living up to the three simple words listed above. Why? Because we’re all humans and we want our interactions with brands to be way more efficient, more useful and fun.

We’re also pretty competitive and fight hard to help the individuals we work with win. We want them to be heroes for innovating and making experiences that get talked about. For moving the needle like nobody else in their organization. Because when this happens, we win too. Not much more to it than that.

 


Senior Program Manager

The Senior Program Manager is core to BEAM’s overall delivery approach, leading projects to ensure they meet strategic objectives and are delivered on brand, on budget and on schedule. He/she is responsible for leading clients and the internal BEAM team through all phases of the project lifecycle.

The Senior Program Manager partners closely with a BEAM Client Lead (senior leader within the agency who is accountable for overall client success) to ensure the successful delivery of engagements across each of our accounts while working collaboratively with leads in other BEAM disciplines – Strategy, Creative, Technology and Finance. He/she thrives on being engaged at all levels of the project, possessing a strong sense of ownership, responsibility and accountability to see a project through from start to finish.

Why BEAM?

  • We are in love with the idea of reinventing marketing.
  • We are idea machines.
  • We are craftswomen and craftsmen.
  • We communicate.
  • We respect each other.
  • We offer no problems without solutions.
  • We know that fun and rest are good.

Why You Matter:

Program Management is critical to our business. We’re looking for strong team players to helps us achieve our delivery team vision:

To be creative and critical thinkers that lead, enable and inspire the definition and delivery of solutions that drive success for BEAM, its clients, and its people through exemplary communication, relationship building, problem solving and passion.

What You’ll Do:

  • Work directly with a Client Lead and other team leads to define digital initiatives, gather requirements, define project objectives, deliverables and delivery dates and plan resources.
  • Lead and manage the day-to-day execution of projects including scope management, plan definition and management, risk/issue/dependency management and mitigation, status reporting, resource management and financial management.
  • Work proactively and assertively to solve problems, make decisions, and communicate effectively at all times.
  • Lead and facilitate effective meetings, ensuring they meet the stated objectives, and stay on agenda.
  • Leverage your strong project management acumen to collaborate with other Program Managers to proactively establish, implement and institutionalize delivery best practices.
  • Becoming an expert in agency-based delivery tools and systems.
  • Own and manage BEAM’s QA testing processes.
    Learn, grow and have fun doing it.

What You’ll Bring

  • Experience working in a fast-paced agency environment managing multiple projects simultaneously.
  • A proven ability to use analytical and innovative thinking to deliver complex projects on time and on budget.
  • Strong written and verbal communication skills
  • Experience developing detailed SOWs, in collaboration with other team members.
  • Extensive experience creating and managing to project timelines for medium and large-scale digital initiatives.
  • Demonstrated understanding of Customer Relationship Management, Content Management, Channel Management, Analytics, Digital Marketing, eCommerce, and Digital Tools
  • Third-party relationship management skills including contract interpretation, negotiation, and ongoing vendor management.
  • Strong knowledge of a variety of digital development technologies.
  • Strong organizational skills, attention to detail, drive to succeed and an ability to influence and motivate others in these areas.
  • A bachelor’s degree and a minimum of 7-10 years of interactive marketing/experience design project management
  • Experience in multi-channel environments

About BEAM: Three words that matter a lot to us. These words describe what we think your brand should be. They also describe what we try to be every day at BEAM, in our interactions with our clients and each other:

FRICTIONLESS: Because people are busy. And being easier and faster to deal with is a competitive advantage that’s never been more important.

FANTASTIC: Because finding the right moments to be memorably useful, innovative or super-fun is what makes people notice and care.

EFFECTIVE: Because knowing what’s working and why is essential. And so is having clear ideas for how to make things work even better. We’re 35+ strategists, managers, designers, writers, architects, developers, and data analysts. We can’t stand office politics and administrative codswallop. We just like to focus on the daily challenge of living up to the three simple words listed above. Why? Because we’re all consumers and we want our interactions with brands to be way more efficient, more useful and fun.

Job Type: Full-time