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Job Opps

Are you a genius marketing strategist, designer, technologist, writer or project manager? Do you hate wasting time and brain cells on bad brand interactions? Are you powerless to stop yourself from thinking about how common daily experiences could be made more frictionless, fantastic or effective? Excellent. You’re our kind of gal/guy/weirdo/candidate.


Senior Project Manager

At BEAM, the Senior Project Manager is responsible for the successful delivery of projects by overseeing project planning, participating in the creation of project SOWs, developing timelines and budgets, keeping track of the project team’s progress and adherence to deadlines.

The Senior Project Manager works collaboratively with leads in other BEAM disciplines — Account Management, Strategy, Creative, Finance, and Technology, possibly including oversight and direction of junior- to mid-level Project Managers. They are a key point of contact for client project teams, managing the team’s execution of all project deliverables to ensure that the solutions BEAM delivers are on brand, on budget, on schedule, and fulfill all strategic objectives and business requirements.

A Senior Project Manager at BEAM must be an exceptional communicator, an enthusiastic and proactive problem solver who works well in a team-oriented, collaborative environment and someone who thrives on being engaged at all levels of the project: possessing a strong sense of ownership, responsibility and accountability to see a project through from start to finish. Ambition, initiative, intelligence, clarity, discipline and calm are the hallmarks of a successful Senior Project Manager at BEAM.

Core Responsibilities:

Digital Production/Project Management

  • Work directly with an Account Director / Associate Account Director and other team leads to define client-specific interactive initiatives and programs, gather requirements, define project objectives, deliverables and delivery dates, plan resources and manage the day-to-day execution of the project plan.
  • Work proactively and assertively to solve problems, make decisions, and communicate effectively in difficult and time-sensitive situations. Lead meetings, ensure they meet the stated objectives, and stay on agenda.
  • Collaborate with other Senior Project Management team members to proactively establish, implement and institutionalize agency best practice processes for successful project management.
  • Possess strong competence in the use of agency operational management systems and tools (estimating, financial tracking, risk management, project timeline applications, etc.) adjusting the tools and resources as required to effectively manage each project.
  • Proactively identify opportunities to adjust processes for efficiencies.
  • Own and manage BEAM’s QA testing processes, and lead internal QA testing efforts of client projects.

Relationship Management

  • Have proven your ability to lead and inspire a team. Possess the ability to foster learning, excellence and accountability among team members, including ongoing mentorship of junior and mid-level Project Managers.
  • Be the day-to-day client point-of-contact for all project related issues, proactively setting and managing client expectations on an ongoing basis throughout a project.
  • Build strong, working relationships with internal and client team members, establishing a role as a trusted, internal escalation point-person, demonstrating strong skills in conflict resolution.
  • Lead all client status calls and activities preparing for the call.

Innovative Thinking

  • Develop an intimate understanding of each client’s business and the industries in which they compete. Contribute to industry-leading thought leadership by driving innovation and pursuing opportunities on behalf of BEAM’s clients that go beyond the obvious or accepted minimum solution.
  • Challenge assumptions and promote out-of-the-box thinking. Work with other Senior Project Managers to improve existing methodologies and/or implement new processes that are institutionalized as agency best practices.

Specific Job Requirements

  • Must have experience in a fast-paced agency environment managing multiple projects simultaneously, with a proven ability to use analytical, innovative and quick-on-your-feet thinking to deliver complex projects on time and on budget.
  • Demonstrated experience developing detailed SOWs, in collaboration with other team members, and extensive experience creating and managing to project timelines for medium and large-scale digital initiatives.
  • Strong knowledge of a variety of digital development technologies with an understanding of the possibilities and limitations of each platform/medium.
  • Experienced oversight of third party relationships, including contract interpretation, negotiation, and ongoing vendor management.
  • Highly organized, detail-oriented, and driven, with an ability to influence others in these areas.
  • A bachelor’s degree and a minimum of 5-7 years of interactive marketing/experience design and experience in multi-channel environments required; project management certifications a plus.

The Senior Project Manager reports to the Executive Director, Operations.


User Experience Director, Strategy

We’re looking for a strategy lead who relishes understanding what makes people tick, and converting those observations into effective solutions that benefit that person and help to measurably build a client’s business. You’re well versed in a host of methods for evaluating various types of problems, from generative research that helps identify early-stage opportunity areas, to evaluative research to gauge the extent to which a potential solution fits the bill. You know how and when to rely on quantitative tools to build out the picture or optimize the experience. You’re just as eager to roll up your sleeves with tech and creative partners, as you are to host a co-workshop with customers and clients. While you can express your thoughts visually, you’re at your best partnering with others who take those ideas and run with them.

You crave an organization where your contributions will make a strong impact, and an environment where you’re encouraged to share all you’ve learned both with direct reports and an extended team. You want it all wrapped up in a culture that is passionate and insanely committed to creating awesome cross-channel experiences, and bringing new products to life.

Primary Responsibilities:

  • Identify fresh opportunity areas that are meaningful to users and hold value for a business. This includes putting sharper focus around a problem hypothesized by the client or agency team, as well as identifying whitespace opportunities.
  • Define the problem/opportunity to be addressed and select the appropriate methods to unpack it, whether they be generative, descriptive or evaluative approaches. Plan, manage, and field research with the support of junior strategists.
  • Lead the analysis of research findings in a collaborative manner that engages and inspires the core team (strategists, designers, writers, technologists…) and client partners.
  • Craft personas that cogently bring to life the needs, behaviors and motivations of the people we design for. Elucidate the problem to be solved and provide insights into potential solutions through UX design artifact such as customer journeys, experience maps and concept models.
  • Create content strategies that align the needs of the user and the brand’s stance
  • Partner with creative, tech and account leads to build on your recommendations for a cohesive and integrated approach.
  • Play an active role in new business initiatives, including representing user experience strategy in pitch situations and leading discussions about strategic approaches and recommended staffing for strategy projects.
  • Provide active thought leadership in user experience issues and trends.
  • Manage and mentor junior team members.

Qualifications & Skills Requirements

  • 7-10 years in related role such as strategic planning, experience design, service design, or product development.
  • Demonstrated ability to garner a deep understanding of the target users’ needs, tasks, motivations and goals, and to articulate UX concepts through scenarios and visualizations
  • Depth of experience with primary research methods including in-person interviews, contextual inquiry, as well as projective techniques, co-design sessions and workshops.
  • Experience with planning, designing and managing quantitative studies using web analytics and online evaluation tools (such as Optimizely, Treejack, Opinion Lab, etc.).
  • Strong understanding of digital channels such as online advertising, websites, apps, and social media.
  • Familiarity with brand strategy & architecture, marketing frameworks and positioning.
  • Ability to craft measurement plans that tie back to key business outcomes and identify actionable steps for continued improvement.
  • Ability to outline the strategic approach for a given client/assignment, including the methods and staffing required.
  • Impeccable writing and communication skills, including strong presentation skills and a knack for connecting effectively both verbally and through visuals.
  • Track record of partnering with internal teams as well as client partners.
  • Self-driven work ethic, intellectual curiosity and creativity.
  • A collaborative cross-functional work style.
  • Strong organization skills and attention to detail.

Sample deliverables:

  • Design personas, customer journeys, concept models and experience maps.
  • Primary research plans, findings and recommendations, as well as related materials (e.g. quant survey development, recruitment screener, discussion guides, journals, online surveys).
  • Digital roadmaps and strategy recommendations.
  • Measurement strategies, learning plans and program evaluations.
  • Competitive assessments & analyses.
  • Scopes of work and staffing plans.